Last Updated: September 2026
At Narthaki, we carefully prepare and pack every order to help ensure that your dance costumes, ornaments, accessories and performance products reach you safely and in good condition.
This Delivery & Shipping Policy explains how orders placed through Narthaki.in are processed, dispatched and delivered.
1. Order Processing
Orders are processed after successful order confirmation and payment, where advance payment is applicable.
Processing time depends on the type of product ordered, stock availability, quantity and whether the item requires customisation.
Ready-stock products are generally processed faster, while customised or made-to-order dance costumes may require additional production time.
2. Customised & Made-to-Order Costumes
Many classical dance costumes require individual measurements, colour selection, stitching, finishing or other customisation.
Production and dispatch times for customised products may therefore vary depending on:
- Costume design and style
- Measurements provided
- Fabric and colour availability
- Embroidery and decorative work
- Quantity ordered
- Current production workload
- Special customer requirements
An estimated completion or dispatch date may be communicated when the order is confirmed.
For performances, competitions, Arangetram or other events with a fixed date, we strongly recommend placing your order sufficiently in advance.
3. Delivery Coverage
Narthaki delivers products to serviceable locations across India.
International delivery may also be available for selected products and destinations. International customers are requested to check shipping availability and applicable charges before placing an order.
Delivery availability is subject to courier and logistics serviceability.
4. Shipping Charges
Shipping charges, where applicable, depend on factors such as:
- Delivery destination
- Package weight and dimensions
- Product quantity
- Shipping method
- Domestic or international delivery
- Courier or logistics charges
Applicable shipping charges may be displayed during checkout or communicated before order confirmation.
5. Estimated Delivery Time
Delivery times shown or communicated by Narthaki are estimates and not guaranteed delivery dates.
Once an order has been dispatched, actual delivery time depends on the destination and the courier/logistics provider.
Delivery may take longer during public holidays, festivals, adverse weather, transportation disruptions, strikes, high-demand periods or circumstances beyond our reasonable control.
6. Order Tracking
Where tracking is available, customers may receive a courier name, tracking number or tracking link after dispatch.
Tracking information may take some time to become active after the shipment is handed over to the courier company.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient's name
- House/building and street details
- Area/locality
- City and state
- Correct PIN/postal code
- Active mobile number
Narthaki will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
8. Receiving Your Order
Please inspect the package when it is delivered.
If the outer package appears severely damaged, opened or tampered with, please inform the delivery representative where possible and document the condition of the package with photographs or video.
After opening the parcel, please verify the products against your order.
9. Damaged, Incorrect or Missing Products
If you receive an incorrect product, a damaged item, or find that an item is missing from your order, please contact Narthaki Customer Support as soon as possible within the period specified in our Return/Refund Policy.
Please provide:
- Order number
- Customer name
- Details of the issue
- Photographs or video of the package and product
- Shipping label/packaging images where relevant
This information will help us review and resolve the issue.
10. Failed Delivery
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the customer cannot be contacted, or delivery is refused, the courier may return the shipment to Narthaki.
Additional shipping charges may apply if the customer requests re-dispatch, except where the failed delivery resulted from an error attributable to Narthaki or the courier.
11. International Orders
For international shipments, customers may be responsible for customs duties, import taxes, clearance charges or other destination-country fees, unless otherwise specifically agreed at the time of purchase.
Customs clearance procedures may also cause additional delivery time.
Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.
12. Delivery Delays
We make reasonable efforts to dispatch orders within the estimated timeframe. However, delivery delays may occasionally occur due to courier operations, weather conditions, natural events, government restrictions, strikes, customs procedures, transportation issues or other circumstances beyond our reasonable control.
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to assist you.
13. Event-Date Orders
If you require a costume, ornament or accessory for an Arangetram, competition, stage performance, school programme, festival or other fixed-date event, please inform us of the event date when placing the order.
Customers should allow sufficient time for production, dispatch, delivery and any necessary fitting adjustments.
14. Need Help With Your Delivery?
For questions about dispatch, tracking or delivery, please contact Narthaki Customer Support using the contact details provided on Narthaki.in.
Please keep your Order ID ready so that we can assist you quickly.
Narthaki – Grace in Every Movement.